Bilo will check the product before we send out the shipment. However, we could only cover major defect as we have a high quantity of purchases to prepare every day.
If we notice there are defects or stock problem before the delivery, we will email you to seek for further assistance.
Bilo will check the measurement, material & product’s similarity before we upload the product to our website.
If there is a slight difference in color & design, we will state clearly in the product’s description.
Products which never meet our minimum guideline, we will never upload it to our website.
We hope the above procedure do increase our reliability in preparing your shipment and most importantly maximize customer’s satisfaction.
Bilo · YS Garments is a wholesale based company; we have our stock return policy, unlike other retail based company.
Situations which we STRICTLY don’t accept Return/Exchange:
1) Size Exchange.
2) Color Exchange.
3) Color difference due to lightning effect.
4) Measurement differs in 1-3 cm.
5) Scissors cut during unseal parcel.
6) A minor defect which can be corrected easily.
7) Small Stain.
8) Design Issue. (We do check our product in every aspect before uploading to our website. Therefore we will not accept any further return/exchange )
However, we do accept Return/Exchange in particular situations.
Bilo Admin reserve the right to classify the product whether it is Returnable/Exchangeable.
In the occasion when Bilo Admin authorized the Return/Exchange.
Please make sure that:
All return items must return in unworn, unwashed, unaltered, unironed condition with all tags attached.
Return/Exchange item must be mailed back within seven working days from the day item is mailed out by Bilo.
*Excluding Public Holidays & Weekends.
Any Return/Exchange is subject to the same Design/Color/Size only.
Procedure to Request for Return/Exchange:
- E-Mail us a clear picture indicating the defected area.
- Kindly wait for our reply within 24 hours
- Customers/Resellers are required to post back using Pos Laju Courier Only.
- We will refund the postage fees accordingly once Admin approves the Return/Exchange.
We will NOT entertain Customers/Resellers which return parcel without acknowledging us by E-Mail.
Address to post back:
* Any kind of issue regarding your Shipment/Order must inform us within seven days.
- Quantity Issue. (The quantity of your order is not correct)
- Design Issue. (The product you receive is not the product you order)
- Parcel Damage.
- Your shipment/order does not arrive within the stated transit time for the courier.
* BiloClothing.com reserved the rights to change or alter the policy for any reason at any time without notice.